The Customer Service Representative will work within the Home Delivery team in assisting our food-insecure neighbors find hunger relief services throughout Arizona, including screening them for Home Delivery eligibility.

Interested applicants must be able to work the following shift:
Monday-Friday— 9:30am-6pm

Preferred: Bilingual (Spanish)

Essential Functions

Key responsibilities include:

• Expand access for food insecure families to hunger relief programs.
• Register families in need for the home delivery program on either a one-time or regular delivery schedule based on program requirements.
• Conduct outreach to remind home delivery clients to their upcoming deliveries.
• Report the impact of food distributions through data entry using a platform called Link2Feed, data management, data analytics, and internal meetings.
• Maintain first-hand knowledge of all USDA programs such as the Commodity Senior Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP).
• Assign daily deliveries to third-party delivery companies based on companies’ requirements, availability, and caseload.
• Facilitate pick up and returns by third-party delivery companies.

Scope and Complexity

Answers questions and phone calls for neighbors calling to learn more about the Home Delivery Program & accessing hunger relief programs. May interact with all levels of leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and neighbors.

Physical Demands/Environment Factors

• Be a Team Player with a positive, friendly attitudes.
• Have excellent customer service skills.
• Moderate to Advanced experience using Microsoft Products (Outlook, Excel, Word, etc.)
• Requires significant use of personal computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person, electronically or on telephone.
• May be required to lift to 50 pounds.

Examples:
Talking Up to 2/3 of the Time
Sitting Up to 2/3 of the Time
Hearing Up to 2/3 of the Time
Standing Up to 1/3 of the Time
Lifting Frequency with weight up to 50lbs Up to 1/3 of the Time
Walking Up to 1/3 of the Time
Driving Less than 1/3 of the Time

Minimum Qualifications:

• High School Diploma or GED.
• Minimum of three years of demonstrated experience in the customer service field.
• Strong organization skills, accurate, and detail-oriented
• Strong work ethic, ability to learn quickly and adapt to change
• Excellent communication (oral and written) skills
• Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
• Exhibit strong attention to detail
• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to build and maintain relationships with internal and external stakeholders. Ability to work in a fast-paced team environment.

Skills and Abilities:

• Be a Team Player with a positive, friendly attitude.
• Demonstrate excellent customer service skills.
• Moderate Ability to use Microsoft Products (Outlook, Excel, Word, Teams, etc.)
• Can work independently with minimal supervision.
• Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results
• Exhibit strong attention to detail
• Strong work ethic, ability to learn quickly and adapt to change

What we offer:

• Competitive Compensation Package:
  • Competitive starting pay at $22.75/hr., including:
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume to: https://jobs.firstfoodbank.org/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.